IQ Governance: A Common Law Perspective
Daragh O Brien
Good quality information does not happen by accident. It is equally true, however, that poor quality information is, in most instances, not the result of accident either. Just like all outcomes in business, good quality information is achieved through the design and execution of a sound governance model and an organisational culture that has a clearly stated goal of achieving and maintaining high standards of information quality.
Much of the focus to date has been on meeting defined statutory criteria. It should therefore not be forgotten that anyone who incurs a loss or injury as a result of poor quality in your information may be owed a duty of care by your organisation and may have grounds to take legal action against you.
If one accepts that you owe a duty of care to someone who has been affected by the quality of your information, the challenge facing you as an organisation is to demonstrate that you have met an adequate standard of care and have taken all reasonable actions to avoid loss or injury to persons to whom you owed a duty of care. In this regard the effective operation of your governance around Information Quality is critically important.