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To a High IQ! Information Quality Principles: Management Accountability
January 2006
Larry English

This is the final column in a series of five articles that has defined Information Quality and described the four fundamental principles characteristic of sound quality management systems.

In this issue we describe the last of four fundamental principles that are characteristic of all valid quality management systems; these principles were first applied to manufacturing quality and are now included in today’s service quality systems such as the Baldrige Criteria for Performance Excellence in Business, Health Care and Education.

The four fundamental principles of quality management are:

  • Customer Focus
  • Process Improvement
  • Scientific Methods
  • Management Accountability

In this issue we address Principle 4, Management Accountability for Information Quality.