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IAIDQ Publications

Case Study: Lean Six Sigma Improves Order Quality at Ingersoll Rand Security Technologies
April 2011
Steven C. Bell and Michael A. Orzen

Ingersoll Rand (IR) is a US$13 billion global diversified industrial company, driven by employees who are proud to offer products and solutions that people use every day to create a positive impact in their world. Driven by a 100-year-old tradition of technological innovation, IR enables companies and their customers to create progress. The company’s Security Technologies sector provides state-of-the-art security solutions for residential and commercial markets.

This case study describes the challenges of entering complex order information into a business system with the goal of achieving 100% accuracy. It describes the problem-solving process undertaken and the tools utilized to dramatically improve the process for manufacturing industrial doors and related hardware.

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