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IAIDQ Publications

Case Study: Steelcase Inc. Uses Lean Techniques to Improve Product Data Management and Quality
January 2011
Steven C. Bell and Michael A. Orzen

Expanding from its origins in car manufacturing (the Toyota Production System), Lean has established itself as a proven management system in both manufacturing and in services.

Quality information and effective data handling processes are vital to the success of the modern enterprise. This case study illustrates how Lean has also been successfully applied to radically improve data quality and data management processes.

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