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IQM-CMM: Information Quality Management Capability Maturity Model
January 2010
Saša (Sasha) Baškarada

There are many reasons why organisations may wish to assess and enhance their capability maturity in information quality management, including minimising the costs associated with poor information quality and complying with government regulations and reporting requirements.

Studies have identified a strong link between quality management approaches and superior financial performance in organisations. Existing research also suggests that the adoption of quality improvement programmes results in a reduction of total costs and an increase in productivity and profitability. Separately, Thomas Redman has argued that inaccurate and incomplete data may adversely affect the competitiveness of an organisation.

According to Gartner, however, most information quality projects are reactive in nature, addressing localised data quality issues as they occur. Many such initiatives only seek to apply technology, without addressing the underlying process issues. As a result, most information quality initiatives deliver suboptimal benefits. What's more, even though many organisations recognise the existence of information quality problems, they do little about it because of a lack of perceived value.

Philip Crosby was the first to propose the idea of quality management maturity. His ideas have since been adapted by IBM and the Carnegie Mellon Software Engineering Institute to software engineering, and by several other researchers to information quality management.

This research further adapts Crosby's ideas to the development of an Information Quality Management Capability Maturity Model (IQM-CMM). IQM-CMM was developed inductively, as opposed to some deductively proposed models found in the literature. As such, it is grounded in empirical data gathered from a wide range of information quality experts, both researchers and practitioners. Consequently, the model does not represent a limited view of one researcher; rather this model aggregates a variety of different views.