Ask The Expert: World Quality Day 2009 Liveblog
World Quality Day Webinar
Thank you to the dozens of people who joined us to celebrate World Quality Day.
Members of the IAIDQ Board shared some stories, and Jim Harris made great use of the link up we had with Twitter (see the box on the right) to share some other resources in the Liveblog we ran in parallel.
As we look towards 2014 there is a clear need for a mature profession that tackles information quality challenges with a strong focus on the customer ("the person who you should have in your mind when taking or not taking any action" as the lawyers might put it), based on clear and proven approaches (and it is worth noting that Larry English, Rich Wang and Tom Redman have all been heavily influenced by "traditional" quality gurus like Deming and Juran), and clearly communicating delivered value as we get our early wins.
The landscape in 2014 will be different. Topics which were raised today in the discussion included:
- The role of Quality Information in ensuring successful BPM change management (Christian Walenta)
- The importance of having a clear framework that puts the value on data from the customer perspective and clearly communicates successes and monetary value of poor quality information.(Altug Gurer)
- The critical role that quality information plays in managing natural resources, and the critical role that "seeing through the eye of the customer" plays in ensuring quality goals are aligned with what is actually needed.(Grant Robinson)
- The potential for liability for poor quality information is increasingly less theoretical as law (and lawyers) evolve in the Information Age, just as they had to evolve to meet the challenge of the Manufacturing Age.(Daragh O Brien)
- The similarities between the birth of the Automobile and the emergence of "Information as a Product" and what that means for how we need to define the idea of "Data for the Multitude" in a variety of industries by 2014. (Laura Sebastian-Coleman)
- The important role Information Quality will play in developing economies and in ensuring security and access to services in a world of over 8 billion people by 2014.(Piyush Malik)
The Chat around the event also touched on questions of Data Privacy and some resources relating to that topic and how it relates to Information Quality are provided in the Liveblog stream.
Recording:
- Webinar recording
- View and listen to the conference recorded on ReadyTalk. If you do not have Flash installed, you will be prompted to install Flash before viewing. Click the following link:
- For additional instructions on playback, click here:
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Webinar slides:
How to access IAIDQ publications and recordings
- Combined Slide Deck:
- Springboard Stories for World Quality Day PDF [813 KiB]
- Combined Slide Deck:
